Solutions · Warehousing
Close warehouse exceptions on the day they happen.
Receipts, counts and floor messages are read against the system record. Agents explain each variance, raise each exception while the evidence is still there and prepare the fix, and a supervisor approves every adjustment.
The problem
What slows warehouse teams down.
Warehouse systems record the transaction. The work begins when the receipt, stock or task does not match the record – and the evidence and follow-up move into calls, spreadsheets and shift messages.
Receiving discrepancies surface days later.
A short or damaged receipt is noticed at put-away or at the next count, long after the driver has left and the evidence has gone.
A count variance becomes a search.
When a count differs from the record, someone traces the last receipt, the last pick and the last move by hand before anyone can fix it.
One blocked task can hold up the order.
A short pick, missing replenishment or quality hold leaves an otherwise complete order waiting. The cause, owner and next action are chased by phone as the dispatch cutoff nears.
Agents
Agents for warehouse teams.
Each SymAgents™ agent starts from a trigger, works in the systems your team already uses and stops at the gate where a person decides.
Stock Reconciliation Agent
Compares counted stock with the system record, traces the likely source of each variance through recent receipts and movements, and prepares any adjustment for review.
- Inventory controller decides
- Approve the adjustment or request further investigation
- Outcome
- Variance reconciled and likely cause recorded
Receipt Matching Agent
Compares what was ordered, what the delivery note says and what was counted at the dock, then raises any mismatch before the receipt is closed.
- Receiving supervisor decides
- Confirm the receipt or exception
- Outcome
- Receipt matched or exception recorded at the dock
Consumables Tracking Agent
Checks packing materials and other warehouse consumables against agreed minimums and supplier lead times, and requests a fresh count when the stock data is old.
- Warehouse owner decides
- Approve every replenishment request
- Outcome
- Replenishment approved before the consumable runs out
Order Completion Watch Agent
Finds outbound orders blocked by a short pick, missing replenishment, quality hold or incomplete warehouse task, ranks them by dispatch cutoff and prepares recovery options.
- Warehouse supervisor decides
- Choose the recovery action or approve shipment with an exception
- Outcome
- Order cleared for dispatch or recovery action assigned
The agents
Read, check and draft
- Compare counts and receipts with the system record
- Trace each variance to the moves that caused it
- Raise dock exceptions while the driver is still there
Your team
Keeps every decision that involves you
- Every stock adjustment and write-off
- Acceptance or rejection of a delivery
- Purchases of packing materials and consumables
In practice
Two workflows, start to finish.
Each run shows its sources, its plan and the person who approved it, so the team can check the work before anything changes.
01Consumables Tracking Agent
Consumables are checked before packing stops.
Labels, cartons and stretch film rarely have an owner until they run out. The agent checks each consumable against its agreed minimum and the supplier lead time. When the last count is too old to trust, it asks the floor for a fresh one before it warns anyone.
- Quantity checked against the minimum and lead time
- A fresh count requested when the data is old
- A person approves every replenishment request
02Receipt Matching Agent
A short receipt is raised before the driver leaves.
The agent compares three records at the dock: what was ordered, what the delivery note says and what was counted. A receipt closes only when they agree. A gap holds it open with the photos and the count attached, so procurement and finance inherit the exception without re-keying it.
- Order, delivery note and dock count compared
- Photos and counts attached to the exception
- Procurement and finance see the same record
The platform
The products behind these agents.
Every solution runs on the same platform, so each new workflow builds on the connections, context and controls already in place.
- SymAgentsThe library of ready agents these workflows come from
- SymConductorRuns each workflow from its trigger to the closed record
- SymContextLinks records, documents and decisions in the Operations Graph
- SymConnectReads and writes the systems your team already uses
- SymTrustPermissions, approvals and guardrails on every action
- SymPulseTraces every step of every run, so it can be replayed
FAQ
Questions warehouse teams ask.
The answers cover what the agents do, the systems they work with and where a person decides.
No. The WMS stays the record of stock and locations. The agents read it beside counts, delivery notes and floor messages, explain what differs and prepare the fix. An adjustment is written back through SymConnect only after a person approves it.
The Stock Reconciliation Agent compares the count with the system record, then traces the receipts, picks and moves that touched the location since the last count. It proposes the most likely cause with those records attached, and an inventory controller approves any adjustment.
No. Counts come from the WMS or a count sheet, and questions reach the floor in the email or team chat it already uses. The agent asks one plain question when something is unclear, and the supervisor approves in the same place.
Only where your policy allows it. SymTrust puts permissions, guardrails and approval thresholds in the path of every action. A first workflow usually starts with evidence and drafts only, and approved actions are added once the team trusts the results.
Start with one workflow that hurts today. We connect the sources it needs, configure the agent with your team and run it with evidence and drafts first.
Bring one receiving dock.
We will walk through a week of its receipts with you, and show where an agent would have raised each short or damaged delivery and who would have confirmed it.