Solutions · Logistics
Give dispatch a system that closes the loop without the phone calls.
Position data, proofs of delivery and carrier messages become one working set. The Live Track and Trace Agent raises a delay while there is time to act, and the Exception Resolution Agent prepares the recovery for your team to approve.
The problem
What slows logistics teams down.
Every delivery depends on vehicles, drivers, receiving slots and customer commitments staying in step. Tracking shows that a load is late, but resolving it still takes calls, messages and manual updates across carriers, plants and systems.
A delay is visible before its impact is.
A dashboard shows a shipment running late. The red status does not say which production line, customer commitment or receiving slot is at risk – or how long the team has to act.
The response lives in calls and messages.
The cause and a credible arrival time are pieced together from carrier portals, driver calls and chats. Someone alerts the plant, moves the slot and updates each system by hand.
Delivered does not mean complete.
A shipment can be marked delivered with the proof missing, the count short or damage recorded. The gap surfaces later as a customer dispute, a claim or a blocked invoice.
Agents
Agents for logistics teams.
Each SymAgents™ agent starts from a trigger, works in the systems your team already uses and stops at the gate where a person decides.
Live Track and Trace Agent
Combines vehicle, carrier and shipment updates to show each load’s current position, latest milestone and predicted arrival from dispatch to delivery.
- No approval needed
- Reads and reports movement without changing the shipment
- Outcome
- Current shipment status and predicted arrival shared
Proof-of-Delivery Validation Agent
Reads the proof of delivery, checks it against the order and delivery requirements, and keeps the delivery open when evidence is missing or conflicting.
- Operations reviews
- Resolve any quantity, condition or evidence mismatch
- Outcome
- Delivery closed with valid proof
Exception Resolution Agent
Detects when a shipment moves outside its commitment, establishes the likely cause and operational impact, and prepares the recovery plan for the owner.
- Operations lead decides
- Approve the recovery plan and communications
- Outcome
- Recovery action executed and exception closed
Shipment Readiness Check Agent
Checks the goods-ready status, carrier acceptance, vehicle allocation, delivery slot and required documents before the planned pickup.
- Logistics coordinator decides
- Resolve, rebook or escalate the readiness gap
- Outcome
- Shipment cleared for dispatch or recovery action assigned
The agents
Read, check and draft
- Follow every shipment and raise a delay early
- Check each proof of delivery against the order
- Draft the updates for customers and carriers
Your team
Keeps every decision that involves you
- Recovery plans, rerouting and any extra cost
- Messages that commit a new time to a customer
- Disputes with carriers and receivers
In practice
Two workflows, start to finish.
Each run shows its sources, its plan and the person who approved it, so the team can check the work before anything changes.
01Proof-of-Delivery Validation Agent
A delivery closes only when its proof is complete.
The agent reads each proof of delivery as it arrives and checks it against the order: count, signature, stamp and time. A delivery with a gap stays open, and the evidence goes to the person who can resolve it before the invoice leaves.
- Count, signature, stamp and time checked on arrival
- Gaps held open with the evidence attached
- Finance told when billing evidence is incomplete
02Exception Resolution Agent
The most expensive delay goes first.
A late truck that feeds a production line matters more than one with a day to spare. The agent ranks open exceptions by what happens if nobody acts, explains the cause of each one and proposes the next step for the operations lead to approve.
- Ranked by what a delay would cost
- A cause and a next step on every exception
The platform
The products behind these agents.
Every solution runs on the same platform, so each new workflow builds on the connections, context and controls already in place.
- SymAgentsThe library of ready agents these workflows come from
- SymConductorRuns each workflow from its trigger to the closed record
- SymContextLinks records, documents and decisions in the Operations Graph
- SymConnectReads and writes the systems your team already uses
- SymTrustPermissions, approvals and guardrails on every action
- SymPulseTraces every step of every run, so it can be replayed
FAQ
Questions logistics teams ask.
The answers cover what the agents do, the systems they work with and where a person decides.
No new hardware is needed. Position can come from telematics, toll reads, a driver app or carrier updates, and the agent combines the sources that exist for each trip. Carriers keep working the way they do today.
Our customer deployments today are on road freight. Tell us about your ocean and air lanes, and we will confirm what the agents can cover before any work starts.
Only where your policy allows it. SymTrust puts permissions, guardrails and approval thresholds in the path of every action. A first workflow usually starts with evidence and drafts only, and approved actions are added once the team trusts the results.
No. Symplichain sits over the systems you already run. SymConnect reads and writes them with the permissions each system already enforces, so the record stays where it lives today. Suppliers, carriers and customers do not need to change tools.
Start with one workflow that hurts today. We connect the sources it needs, configure the agent with your team and run it with evidence and drafts first.
Bring one lane that hurts.
We will show you an agent following it end to end, with every delay explained and every update approved before it goes out.