Solutions · 3PL and freight

Scale accounts without scaling the coordination desk.

Agents track shipments, validate delivery evidence and prepare exception recovery across accounts. Your coordinators approve actions that change a commitment.

Get a DemoSee the workflows

The pressures

What puts account margins and service levels at risk.

Each new account can add its own calls, update formats and reporting routines, making revenue easier to scale than the coordination behind it.

  • Every shipper brings its own stack.

    One account wants updates in its portal, another by email, a third in a spreadsheet. Each new account adds process instead of reusing it.

  • Margin is lost in daily coordination.

    The rate was negotiated once. The calls, updates and follow-ups happen every day, on every shipment, and that is where an account quietly loses its margin.

  • Service-level proof is assembled by hand.

    Contracts promise performance reporting. Producing it means rebuilding the month from trip records, proofs of delivery and mail threads.

Priority workflows

Where agents start for logistics providers.

These agents connect bookings, carrier updates, customer commitments, delivery evidence and transport charges across multiple accounts. They identify the loads that need intervention, prepare the next action and leave operational and financial decisions with the responsible owner.

Every agent above comes from the SymAgents™ library, filed under the domain that owns its work.

Browse the SymAgents library

In practice

Control and evidence, built into the run.

Each run shows its sources, its checks and the person who approved it, so every decision can be traced later.

01Proof-of-Delivery Validation Agent

Close each delivery against the account’s proof requirements.

Each shipper has its own rules for a valid delivery: a count, a signature, a site stamp or a time window. The agent reads each proof of delivery as it arrives and checks it against the order and that account’s rules. A gap keeps the delivery open, and the evidence goes to the coordinator before the invoice leaves.

  • Checked against each account’s own rules
  • Gaps held open with the evidence attached
  • Every check kept for the service-level report

02Freight Invoice Audit Agent

Carrier invoices are checked before you pay them.

Subcontracted carriers bill waiting time, extra stops and surcharges. The agent checks each carrier invoice against the contract rate and the recorded trip, including the gate-in and gate-out times, and holds any charge the record does not support for finance to decide.

  • Every line checked against the rate and the trip
  • Waiting time measured from recorded gate times
  • Finance approves every dispute and every release

Getting started

Deploy one workflow first, then add the next.

The first agent works from evidence and drafts, so your team checks every result before anything changes in a system. Approved actions are added once the results hold up.

  1. 01

    Choose one workflow

    Pick the work that costs your team the most time today, such as a queue that is cleared by hand every morning.

  2. 02

    Connect its sources

    SymConnect links the systems and files the workflow needs, with the permissions each system already enforces. Exported reports are often enough to start.

  3. 03

    Run on evidence and drafts

    The agent shows its sources and drafts every action. Your team checks the results before anything changes in a system.

  4. 04

    Add approved actions

    Once the team trusts the results, SymTrust lets the agent act within the limits you set, with a named approver at every gate.

The platform

The products behind these agents.

Every solution runs on the same platform, so each new workflow builds on the connections, context and controls already in place.

FAQ

Questions logistics providers ask.

The answers cover what the agents do, the systems they work with and where a person decides.

Yes. Each account keeps the format and channel it uses today. SymConnect works with your transport system, email, messaging and files, and custom connectors are built through APIs where an account needs one. Your coordinators approve any update that commits a new time.

No. Position can come from telematics, toll reads, a driver app or carrier updates, and the agent combines whatever each trip has. No new hardware is needed, and carriers keep their own systems and habits.

Our customer deployments today are in road freight. Tell us about your ocean, air and customs work, and we will say plainly what we can cover and what we cannot before any work starts.

Only where your policy allows it. SymTrust puts permissions, guardrails and approval thresholds in the path of every action. A first workflow usually starts with evidence and drafts only, and approved actions are added once the team trusts the results.

Start with one workflow that hurts today. We connect the sources it needs, configure the agent with your team and run it with evidence and drafts first.

By domain

The domains that matter most for logistics providers.

Each domain page shows its agents, the systems they work with and where a person decides.

All solutions

Bring your busiest account.

We will map the coordination it takes today and show which parts an agent can carry, with your coordinators approving every update.

Get a DemoAll solutions