Solutions · Pharma and life sciences

Protect the cold chain and the paperwork that proves it.

Agents read transport data, batch records and partner documents together. They turn a deviation in transit into a quality case with its evidence attached, and the release waits until your quality team decides.

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The pressures

What puts regulated supply at risk.

In pharma and life sciences, the evidence matters as much as the physical product. A consignment that arrives without confirmed release status, temperature history or required documentation may be no more usable than one that arrives late.

  • A temperature excursion becomes a quality decision.

    Finding the vehicle is only the start. The temperature history must be tied to the batch, exposure window and limits before an authorised quality owner decides its disposition.

  • Release evidence is assembled by hand under pressure.

    Certificates of analysis, test results, batch status and transport records sit in separate systems. A questioned delivery or release waits while teams rebuild the evidence.

  • Available stock is not always usable stock.

    Stock may be quarantined, awaiting release, near its minimum remaining shelf life or approved for another market. A report that counts it as usable can hide the next shortage.

Priority workflows

Where agents start for pharma and life sciences teams.

Each agent comes from the domain that owns the workflow. Together, they protect product movement, required evidence and continuity of supply while leaving release, disposition and compliance decisions with authorised people.

Every agent above comes from the SymAgents™ library, filed under the domain that owns its work.

Browse the SymAgents library

In practice

Control and evidence, built into the run.

Each run shows its sources, its checks and the person who approved it, so every decision can be traced later.

01Exception Resolution Agent: In-transit deviation review

Link the excursion to the affected batch before disposition.

When a temperature or handling deviation is reported, the agent connects the shipment events, available sensor history, affected consignments and batch references. It identifies missing or conflicting evidence and prepares the case for the authorised quality owner, without deciding whether the product can be released.

  • Exposure window and affected batch references assembled
  • Missing evidence, data gaps and handling exceptions flagged
  • Quality decides to release, hold, reject or investigate

An industry-specific application of the Exception Resolution Agent, owned by Logistics. Operational recovery stays with Logistics; product disposition stays with Quality.

02Certificate Verification Agent

Catch missing or expiring evidence before the next shipment.

The agent checks required supplier and transport certificates against the approved requirements and supplier records. It identifies missing, invalid or expiring documents, prepares renewal requests and flags affected shipments or suppliers for quality review.

  • Completeness, validity and expiry checked against your rules
  • Missing and expiring documents routed to their owner
  • Quality accepts the evidence or requires corrective action

Getting started

Deploy one workflow first, then add the next.

The first agent works from evidence and drafts, so your team checks every result before anything changes in a system. Approved actions are added once the results hold up.

  1. 01

    Choose one workflow

    Pick the work that costs your team the most time today, such as a queue that is cleared by hand every morning.

  2. 02

    Connect its sources

    SymConnect links the systems and files the workflow needs, with the permissions each system already enforces. Exported reports are often enough to start.

  3. 03

    Run on evidence and drafts

    The agent shows its sources and drafts every action. Your team checks the results before anything changes in a system.

  4. 04

    Add approved actions

    Once the team trusts the results, SymTrust lets the agent act within the limits you set, with a named approver at every gate.

The platform

The products behind these agents.

Every solution runs on the same platform, so each new workflow builds on the connections, context and controls already in place.

FAQ

Questions pharma and life sciences teams ask.

The answers cover what the agents do, the systems they work with and where a person decides.

No. We do not certify your process or sell a validated system, and no formal certification is claimed. Your quality system stays the system of record. Symplichain adds checks, approval gates and a record of every decision around the work, so your own procedures are easier to evidence.

It comes from the data loggers, carriers and transport systems you already use, read through SymConnect or from the files they produce. We confirm the sources for each lane before any work starts. Where a reading is missing, the agent says so instead of estimating it.

Yes. The same agents apply to medical devices, diagnostics and clinical supply: shipment readiness, deviations in transit, proofs of delivery, supplier certificates and critical stock. Tell us about your workflow, and we will say plainly what we can cover before any work starts.

Only where your policy allows it. SymTrust puts permissions, guardrails and approval thresholds in the path of every action. A first workflow usually starts with evidence and drafts only, and approved actions are added once the team trusts the results.

Start with one workflow that hurts today. We connect the sources it needs, configure the agent with your team and run it with evidence and drafts first.

By domain

The domains that matter most for pharma and life sciences teams.

Each domain page shows its agents, the systems they work with and where a person decides.

All solutions

Bring one cold chain lane.

We will show how an excursion on it would be detected, evidenced and sent to quality, without anyone assembling the pack by hand.

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